Philips Sonicare 90 Day Money Back Guarantee


    Promotion information

    The Promotion commences at 9.00am NZST on 1 June 2018 and ends at 11.59pm NZDT on 31 December 2019 (Promotional Period).

    When you purchase an eligible Philips Sonicare Toothbrush, you can take advantage of our 90 day trial offer. This entitles you to claim your money back, if you are not entirely satisfied with the performance of your Philips Sonicare Toothbrush product purchase (subject to Terms and Conditions).

    How to claim your money back

    1. To be eligible to claim a refund, individuals must have purchased an eligible Philips Brand product listed below (“Eligible Products”) from a New Zealand retailer store, online store or dental practice between 9.00am NZST 01 June 2018 and 11.59pm NZST on 31 December 2019


    2. Trial the Eligible Products at least for 30 Days from date of purchase, but for no more than 90 days


    3. If you are not completely satisfied by the performance of the Eligible Product;

    a. Download a Money Back Guarantee Claim Form from www.philips.com.au/promotions
    b. Obtain a Return Authorisation Number by calling a customer service representative during business hours on  0800 818 888; the Return Authorisation Number must be obtained within 90 days from date of purchase of the Eligible Product and then customers have a further 30 days to return the Eligible Product.
    c. Complete the Money Back Guarantee Claim Form, inputting the Return Authorisation Number; and
    d. Return the Eligible Product (in its original packaging) along with the fully completed Money Back Guarantee Claim Form and the original purchase receipt (keep a copy) within 90 days from date of purchase to:

    Net Response: Philips Sonicare 90 Day Money Back Guarantee

    PO Box 71104

    Rosebank Auckland 134


    4. Incomplete, indecipherable or illegible claims will be deemed invalid.

    5. Claimants must retain their original purchase receipt and the Eligible Product packaging as proof of purchase and for the purposes of submitting a Claim. Failure to produce the proof of purchase when requested may, in the absolute discretion of the Promoter, result in invalidation of a Claimant’s Claim and forfeiture of any right to a refund. The purchase receipt must clearly specify the retailer of purchase and that the purchase was made during the Purchase Period but prior to submitting a Claim.


    Postage costs for the return of the Eligible Product are the full responsibility of the Claimant and will not be refunded

    Always read the label, if symptoms persist, talk to your health professional.