Philips Sonicare

Your Sonicare toothbrush will track the wear of your smart brush head, using the BrushSync technology.

The BrushSync feature measures:

- The overall pressure you apply while brushing- The total time you have brushed with your brush head

The handle will let you know once your brush head is no longer effective and it is time to replace it. The handle’s replacement reminder will blink amber and you will hear a series of beeps and tones.

Note: your toothbrush comes with this feature already activated.

Your Sonicare toothbrush equipped with SenseIQ helps you improve your brushing habits.

Your toothbrush detects the cleaning motions and how much pressure you apply during brushing. The sensors also monitor how long and how often you brush. You can track your brushing sessions in the Sonicare app. It guides you to help improve your brushing routine.

The SenseIQ icon on the handle will light up when active.

If your Sonicare toothbrush is not turning on, simply replacing the battery is unlikely to solve the issue. You can submit an online warranty request for assistance obtaining a replacement device here  or contact us here.  All Sonicare toothbrushes and flossers come backed with a 2-year warranty.

The built-in rechargeable battery can be removed for disposal, and instructions for battery removal are available under Manuals and Documentation for your product here. If you are not comfortable disassembling electronics, we recommend seeking professional assistance at your local electronics recycling or repair shop.

We advise against replacing the battery yourself because it may increase the risk of fire or other potential safety hazards.

Note: Opening the toothbrush will void the product's warranty.

If the instructions below don’t help, please contact us or click here to submit an online warranty request, so we may support you obtain a replacement device. All Sonicare toothbrushes and flossers come backed with a 2-year warranty.

Your Sonicare toothbrush measures the pressure you apply while brushing to protect your gums and teeth. If you apply too much pressure, the handle will change its vibration. You can enable or disable this feature by following the instructions below.
1. Place the toothbrush on the charger.
2. Press and hold the mode/intensity button and press the power button twice while on a charger. The handle will beep twice to confirm it is enabled.
3. Disable the pressure sensor by holding the mode/intensity button and pressing the power button twice while on a charger. The handle will beep once to confirm it is disabled.

DiamondClean toothbrushes

DiamondClean Smart toothbrushes differ slightly from the above method.

1. Press and hold the mode/intensity button (the lower button).
2. While holding down the mode/intensity button, press the power button (the upper button) two times.
3. Let go of the mode/intensity button. If you see the battery indicator at the base of the toothbrush flash two times and hear two beeps, then the feature has been activated. If you repeat the process to deactivate the process, you will see the battery indicator flash one time and beep one time.

You can change the intensity of your Sonicare toothbrush on the handle or via the app. See the various ways you can change the intensity of your Sonicare toothbrush below.

Change the intensity on the Sonicare Prestige 9900

Your toothbrush is set at high intensity by default. This is the third and largest of the three indicator lights. 
 
1. The middle indicator light is for medium intensity.  
2. The bottom indicator light is for low intensity. 

You can change the setting during the brushing cycle, by pressing the intensity indicator lights or in the Sonicare app.

Change the intensity on the DiamondClean Smart

You can choose between three different intensity levels: low, medium, and high. The intensity will automatically be selected based on the brush head you attach. While brushing, you can change the intensity by pressing the mode/intensity button. This feature cannot be adjusted if the handle is paused or powered off.

Change the intensity with the power button

Some Sonicare toothbrushes have intensity options but do not have LED lights. These models allow you to change the intensity by pressing the power button while in use.

Change the intensity on the FlexCare Platinum

You can choose between three different intensity levels: low, medium, and high. To increase the intensity level, press the + button. Press the - button to decrease. You can do this at any time during the brushing cycle.

Change the intensity on the Sonicare app (Prestige only)

You can also change your Sonicare Prestige toothbrush intensity in the Sonicare app. Here is how:

1. Open the Sonicare app. 
2. On the pre-brushing screen, tap the ^ button to expand the toothbrush settings: Tap Low, Medium, or High intensity on the top half of the screen.
3. A checkmark will appear on the update screen. Indicating your intensity has changed successfully. It will also be shown on the handle.
4. Tap the < arrow to start brushing with your new intensity

Cleaning your toothbrush and brush heads regularly improves their lifespan and performance. Clean your toothbrush after use by rinsing your brush head and bristles. Wipe the handle with a damp cloth.

You can sanitize your toothbrush head daily using the Philips Sonicare UV Brush Head Sanitizer, which removes 99% of all bacteria from your brush heads.

We recommend carrying out a detailed weekly cleaning session. Just follow the easy steps below:

1. Remove the brush head.
2. Rinse the bottom of the brush head with warm water.
3. Rinse the metal shaft area with warm water.
4. Wipe the entire handle with a cloth and be sure to wipe around the top seal (around the metal shaft), the buttons on the handle, and the bottom of the toothbrush.
5. Wipe the entire surface of the handle with a wet cloth.

Never use the dishwasher to clean your toothbrush or any of its accessories. Avoid using sharp objects on the rubber seal or buttons, as they may damage them.