Search terms

Philips Support

Why does only one side of the PPM3321 massage shawl vibrate during use?

Published on 01 February 2023
It is possible that the overheating protection device of the PPM3321 massage shawl has been triggered. This may happen if you use it for two or more times continuously. Please turn the product off for one hour and then restart it.

The information on this page applies to the following models: PPM3321GY/79 .

Frequently Asked Questions

Looking for something else?

Discover all Philips Support options

Support Homepage

Discover

My Philips

Register for exclusive benefits

Subscribe to our newsletter

Exclusive member benefits & promotions

Receive the latest updates on events

Early access to events

Members-only promotions

*

I would like to receive promotional communications based on my preferences and behavior, about Philips products, services, events and promotions. I can easily unsubscribe at any time !

What does this mean?

By clicking on the link, you will be leaving the official Royal Philips ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

I understand

You are about to visit a Philips global content page

Continue

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.