Get exactly the support you need
Looking for specific solutions for your product?

I get small electrical static shock from my Philips earphones

Updated on 2017-08-24

The sensation is due to the small electrostatic discharge from the earphone. This is not dangerous. Having this sensation does not necessarily mean the earphone or the music player has problem. This small electrostatic discharge is similar to that which gives small shock sensation when you step on a rug and touch the doorknob in winter. When you touch the doorknob, the static electricity discharges through your hand. In the case for earphones, the static electricity discharges through the earbuds. Following are some tips to minimize electrostatic buildup and discharge from objects: * Increase the humidity level in the indoor environment. Using a humidifier is an option. * Spray anti-static spray into the air * Wear clothing made of natural fibers as far as possible. Synthetic fiber tends to pick up static charge. * Minimize rubbing the music player and the headphones with other objects to minimize static charge buildup * If your skin is very dry, use anti-static hand lotion

The information on this page applies to the following models: SHE1350/00 , SHK2000PK/00 , SHK2000BL/00 , TX1BK/00 , SHS5200/10 , SHE9850/97 , SHE2630/27 , SHN7500/00 , SHE3622/97 , SHE3621/97 , SHE3620/97 , SHE2636/27 , SHE2634/27 , SHE2633/27 , SHE2632/27 , SHE2631/27 , SHB6100/79 , SHB7100/79 , SHB6102/79 , SHB7102/79 , SHE9650/97 , SHE9700/97 , SHL9500/00 , SHE2613/27 , SHS3701/00 , SHL9600/97 , SHE2615/27 , SHE2614/27 , SHE2617/27 , SHE2616/27 , SHS3701/97 , SHE2610/97 , SHN9500/00 , SHN5500/00 , SHS8000/97 , SHE2550/97 , SHS8200/97 , SHS3200/97 , SHE7850/97 , SHE2650/97 , SHE7600/97 , SHG8010/97 , SHE785/97 , SHS390/97 . Click here to show more product numbers Click here to show less product numbers

Register your product

Register your product

Keep track of your product warranty coverage

Qualify for cash-back, gifts and special offers

Get easy access to product support

Subscribe to our newsletter

Philips values and respects your privacy. Please read the Privacy Notice for more information

Thanks for subscribing to our newsletter!

Sorry, your subscription to our newsletter failed. Please try again later.

You are about to visit a Philips global content page

You are about to visit the Philips USA website.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.