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Troubleshooting for pairing and connecting problem

Updated on 2018-02-06

If you encounter problem with pairing or connecting your Philips Bluetooth headphones with your smartphone, try the following.

  • Make sure both the headphone and the smartphone are properly charged.
  • On your smartphone, delete the headphone from the device list under Bluetooth.
  • Reset the headphone. (Refer to the user manual for the steps.)

Then, try to pair the headphone with the smartphone again. Below are some points to note.

  • Make sure to bring the headphone to pairing mode. (Refer to the user manual for the steps.)
  • Make sure the Bluetooth feature is enabled in the smartphone.

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