Philips Support

I cannot find images transferred into my Philips player

Published on 2017-08-24

If you cannot find the pictures that you have transferred to your player, check the following: * You may have copied your pictures to the Portable Media Center using Windows Explorer. Only files synchronized using Windows Media Player will be viewable on your device > For the instructions on synchronizing your pictures to your GoGear see the FAQ - “How do I add pictures to my GoGear?” * The Philips Device Plug-in is not installed on your computer > Immediately after you have transferred your pictures in Windows Media Player, you should see a Philips screen pop-up. If it does not appear, then the Plug-in is probably missing. To check whether this Plug-in is available on your computer, go to Control Panel > Add or Remove Programs and check if Philips Device Plug-in is listed. If not, re-install the software from the installation CD2 or download it from * You may have disconnected your device from your computer too soon after the picture synchronization by Windows Media Player was finished > Always wait for the Philips pop-up message to show and disappear before you disconnect your device * Your pictures may not be in JPEG format > Pictures in other formats cannot be transferred to your player * The name of the folder that contain your pictures may be too long >* There is a limitation to the number of characters allowed in a folder's name. If it is over 128 characters it will not be supported

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