Philips Support

My Philips SmartClean system is not working

Published on 20 March 2023
If your SmartClean system is not working, the troubleshooting tips below may help you find a solution.

We recommend that you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.
Your Philips SmartClean station needs to be plugged in to work. 

Always check if the device is connected to an electric socket before turning it on.
If the arrow symbol on your SmartClean unit lights up, the cartridge with the SmartClean cleaning solution must be replaced.

Replace the cartridge by opening the bottom section of the SmartClean system. 

Refer to your user manual to learn more about replacing your SmartClean cartridge.
How do I replace the Philips SmartClean cartridge?
Play Pause
If the SmartClean device is still not working, we recommend restarting it. 

Unplug the device from the power outlet, wait for 10 seconds and plug it back in.

If none of these tips help, your SmartClean system may be damaged internally. We recommend that you request a repair or exchange.
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