Although we try to minimize the impact to our users, the implementation of a new IT platform and adherence to business standards does mean that new terminology is being introduced (good examples are the customer-facing documents like the CSRs (Customer Service Receipts) that have a new look and feel and have different terminology as well). The list below provides insights on these
Previous Portal | New Portal |
Asset | Installed Product |
Corrective Maintenance | Incident |
Previous Portal | Predictive / Preventative Maintenance |
Contract Line Item | Contract |
Contract | Contract Header |