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My Sonicare toothbrush does not charge

Updated on 2022-06-16

If your Philips Sonicare toothbrush does not charge when plugged in, try to charge it using a different outlet. If this did not help, please try the other solutions below.  

Your toothbrush or charger is not placed correctly

Check that the charger is not placed on a metal surface or near other chargers, as this may cause interference. If you use a charging stand, pad or glass, ensure that your toothbrush is placed centrally on the charger. 

You are not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare toothbrush. Non-original chargers may not be compatible with your toothbrush. 

Your toothbrush firmware is not up to date

If your toothbrush is compatible with the Sonicare app, check to make sure that you have the most up-to-date firmware. This will help to improve your overall experience of your Sonicare toothbrush. Follow the steps below to check if your firmware is up to date: 

  1. Make sure that your toothbrush is within Bluetooth range. 

  1. Open the Sonicare app and tap the three dots icon in the bottom right corner. 

  1. Select "My Products" from the main menu of the Sonicare app, 

  1. Choose your toothbrush, 

  1. Tap on "Handle update" to see if updates are available. If so, install the firmware updates. 

 

Need more support?

If these solutions do not help you, please contact us.

Toothbrush is placed incorrectly in the charging glass or on the charging pad

If your toothbrush comes with a charging glass or wireless charging pad, make sure that the bottom of your toothbrush is touching the centre of the charging glass or charging pad.

For toothbrushes compatible with the Sonicare App

The Sonicare app is only compatible with the following connected toothbrushes:
  1. Philips Sonicare DiamondClean Smart
  2. Philips Sonicare Flexcare Platinum Connected
  3. ExpertClean
  4. DiamondClean 9000
  5. Philips Sonicare for Kids (Only compatible with the Sonicare Kids App)
Your toothbrush gets software updates when connected to the app. This happens through firmware updates. Some of these updates improve charging capability.

Follow these steps to check if you have the latest firmware installed on your toothbrush handle:

Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.
Open the Philips Sonicare app
Tap on the menu icon in the top left corner
Go to "My Products"
Select your toothbrush
Select "Handle update" to see if any updates are available
If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app.

If none of these tips solved your issue then please contact us or try our troubleshoot assistant  for further support.

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