1
Products

HX8931/10 Philips Sonicare 5 Series gum health Sonic electric toothbrush
Please be aware that your product may differ in color from this picture, but the support information is same
View product

Philips Sonicare 5 Series gum health Sonic electric toothbrush

HX8931/10

My Philips Sonicare brush head falls off my toothbrush handle

If your Philips Sonicare brush head falls off your toothbrush handle, follow our solutions below.

Brush head is not attached properly

Ensure that the brush head is inserted properly and aligned in the same direction as the front of the handle. Note: There will be a small gap between the brush head and handle. This is normal behaviour.

Attaching Philips brush heads and handle

Brush head or handle is dirty

Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean your brush head and the metal shaft with lukewarm water or a soft cloth.

Types of brush head

Are you using a brush head that is compatible with your Philips Sonicare toothbrush? Our toothbrushes are only compatible with Philips Sonicare brush heads. Still have questions? Contact our Consumer Care Agents for further assistance or visit our support page.

The information on this page applies to the following models: HX8931/10 , HX6032/63 , HX9033/67 , HX9003/67 , HX6068/67 , HX6042/63 , HX6053/63 , HX9062/96 , HX9052/96 , HX9042/96 , HX6851/56 , HX9023/67 , HX3215/42 , HX6800/06 , HX6823/16 , HX6807/06 , HX3215/54 , HX9062/15 , HX9954/56 , HX9924/06 , HX6063/96 , HX6062/67 , HX6072/67 , HX6321/03 , HX9312/04 , HX9368/35 , HX3215/03 , HX9372/04 , HX6631/01 , HX6231/01 , HX9033/05 , HX9023/05 , HX9362/67 , HX9352/04 , HX6311/07 , HX9182/10 , HX6053/05 , HX9332/04 , HX6072/05 , HX6062/05 , HX6511/50 , HX6972/10 , HX6032/05 , HX6993/03 . Show more product numbers Show less product numbers

Register your product
Register your product

Keep track of your product warranty coverage

Qualify for cash-back, gifts and special offers

Get easy access to product support

We love to help you in person

Subscribe to our newsletter

Philips values and respects your privacy. Please read the Privacy Notice for more information

Thanks for subscribing to our newsletter!

Sorry, your subscription to our newsletter failed. Please try again later.