Troubleshooting My Philips steam generator iron went off/stopped working If your steam generator iron stopped working or switched off by itself, find out here what you can do to solve the issue. The steam iron switches off or stops working when the steam hose is moved The electronics could have been damaged during use. We recommend that you contact Philips Consumer Care and ask for a repair. Auto-off function activated The auto-off function automatically activates when your steam generator has not been used for more than 10 minutes. Press the power on/off button to switch it on again.