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Products

Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9924/06

Troubleshooting

My Philips Sonicare DiamondClean toothbrush does not charge

Is your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush not charging? Use these possible causes and solutions to try and solve the charging issue yourself.

Handle is not fully charged

Place your handle on the charger. If you see the battery indicator light (below the modes) blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare DiamondClean toothbrush for 24 hours.

Not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush. The charging components (charging base, charging glass, travel case) are not interchangeable.

Socket is not working

Try another appliance in the same socket. If that appliance is also not working, the issue might be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You might need to reset a GFCI outlet.

The surface or other chargers are interfering

Metal surfaces or other chargers may interfere with your DiamondClean or DiamondClean Smart charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place the charger in a different position and try again.

The toothbrush is placed incorrectly in the charging glass

Make sure that the bottom of your toothbrush is touching the centre of the charging glass or is on the charging pad.

The firmware is not updated

Note: This solution is only applicable for DiamondClean Smart toothbrushes. If you have a DiamondClean Smart toothbrush, follow these steps to check if you have the latest firmware installed on your toothbrush handle:

  1. Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.
  2. Open the Philips Sonicare app
  3. Tap the menu icon in the top left-hand corner
  4. Go to 'My Products'
  5. Select your toothbrush
  6. Select 'Handle update' to see if any updates are available

If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app.

Did this not help?

If none of these solutions solved the issue, please contact us for further assistance.

The information on this page applies to the following models: HX9924/06 , HX9954/56 , HX9312/04 , HX9368/35 , HX9372/04 , HX9362/67 , HX9352/04 , HX9332/04 . more less

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