Frequently Asked Questions My Philips hair styler produced a smell Don't worry, it is normal for your Philips curler to produce a smell when you use it for the first time. There are, however, ways that you can minimise the smell. Use the curler in an open or well-ventilated area The smell will fade once you have used the styler a few times. If the smell remains, please clean it with a damp cloth after it has cooled down. The next time you use it, the smell should be gone. No luck? If your Philips styler continues to produce a smell, stop using it and contact our customer care team in your country or take it to the nearest Philips service centre.